e-Government is the use of information technology to support government operations, engage citizens, and provide public services. E-government can support more streamlined and responsive service, wider public participation, and more cost-effective business practices at every level of government. It ranges in complexity from basic access to official information, to radically redesigned public processes. While e-government offers the opportunity to innovate, it also presents substantial policy, management, and technology challenges. Effective e-government initiatives require a realistic and comprehensive view of these challenges as well as a compelling vision of the benefits.

Key e-Government Goals

• Improve Service to all audiences
• Drive paper out of process
• Reduce Service Delivery Time
• Increase Productivity of Government Personnel
• Provide Greater levels of service and coordination

An e-Government strategy gives government agencies the ability to control the entire public and interagency interface experience, from beginning to end. Many government clients start their journey to e-government with a simple website redesign, and develop online services in phases through Enterprise Application Integration (EAI) and ITSthe1’s wealth of experience building easy to use solutions.